Longfield Medical Centre, a semi-rural training practice, is recruiting a part-time receptionist and care navigator through Primary Care Careers. The post centres on greeting and directing patients, booking appointments and handling queries from patients and outside agencies. It is a 22.5-hour weekly role on weekday afternoons, with contact face-to-face, online and by telephone, in a practice serving around 17,000 patients. Strong IT and administration skills and experience of working with the public will decide fit.
What the job involves
- Greet and direct all patients
- Make appointments
- Answer queries and complaints from patients and outside agencies, signposting to the right staff member
- Accept, issue and hand out letters, completed forms and specimen bottles
- Advise patients on practice procedures
- Register new patients
- Maintain the patient database and records, including photocopying, filing and scanning
What’s required
Experience
- Experience of working with the general public, sensitive and empathic in distressing situations
Skills & knowledge
- Working in a polite, confidential and discreet manner, respecting patients and colleagues
- Strong IT and administration skills with high accuracy and attention to detail
Other
- Working as part of a team
Nice to have
- Previous medical or healthcare receptionist experience
What’s offered
- Competitive rates of pay
- Increased annual leave and loyalty bonuses
- Access to the NHS pension scheme
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Contact Details:
The Methodist Church in Britain Recruitment Team
