This Band 2 receptionist post sits in Radiology Reception, supporting outpatient clinics for United Lincolnshire Hospitals NHS Trust across several sites. The work centres on greeting and checking in patients, keeping patient details accurate on Trust systems and completing the clinic cash-up. The role is front-facing and includes weekend working on a rotation of about one in five, with cover at JCH and Louth when needed. Customer care or reception experience is essential.
What the job involves
- Greet and check in patients attending outpatient clinics, directing them to the correct area
- Signpost patients to services such as pharmacy and support car parking and Blue Badge registration
- Update patient details accurately on Trust systems
- Complete clinic e-outcoming (cash up) to agreed procedures
- Chase and locate missing patient notes
- Request porters and circulate clinic lists to relevant teams
- Hand out patient questionnaires where required
- Escalate clinic issues to supervisors or coordinators
- Liaise with patients, clinicians and other Trust administrative staff
- Provide a professional, compassionate, patient-centred service at all times
- Attend training relevant to the post and Trust mandatory training
What’s required
Qualifications
- GCSE grade C or above in Maths and English, or equivalent, or NVQ Level 2 in customer care or administration, or working towards either
Experience
- Experience of working in a customer care or reception environment
Skills & knowledge
- Good data entry and keyboard skills
- Prioritise and organise own workload
- Good written and verbal communication
- Accuracy and attention to detail in work produced
- Awareness of the dignity in care agenda
- Demonstrate Trust values: patient centred, safety, compassion, respect and excellence
Other
- Weekend working on a rotational basis, about one in five
Nice to have
- CLAIT, European Computer Driving Licence or equivalent
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Contact Details:
The Methodist Church in Britain Recruitment Team
