Receptionists (Band 2) work in outpatient clinics across several sites of United Lincolnshire Hospitals NHS Trust, meeting people at the front desk and logging their arrival. The core of the work is clinic administration: keeping patient records up to date on Trust systems, completing clinic cash-up and supporting clinical teams with notes, porters and clinic lists. The post runs weekday daytime hours and suits someone with customer care or reception experience and strong keyboard skills.
What the job involves
- Welcome and check in patients attending outpatient clinics, directing them to the correct area
- Give directions and signpost patients to services such as pharmacy
- Support car parking and Blue Badge registration where required
- Update patient details accurately on Trust systems
- Complete clinic e-outcoming (cash up) to agreed procedures so follow-up actions reach the Patient Service Hub
- Locate and chase missing patient notes to avoid delays to clinic flow
- Request porters to help patients reach clinics
- Hand out patient questionnaires where required and circulate clinic lists to relevant teams
- Escalate clinic issues to supervisors or clinic coordinators
- Liaise with patients, their representatives, clinicians and Trust administrative staff, in person or by Teams
- Deliver a professional, compassionate and patient-centred service at all times
- Attend training relevant to the post and Trust mandatory training
Qualifications
- GCSE grade C or above in maths and English, or equivalent, or NVQ Level 2 in customer care or administration, or equivalent, or working towards either
Experience
- Experience of working in a customer care or reception environment
Skills & knowledge
- Good keyboard and data entry skills
- Ability to prioritise and organise own workload
- Good written and verbal communication
- Accuracy and attention to detail in work produced
- Awareness of the dignity in care agenda
- Evidence of Trust values and behaviours: patient centred, safety, compassion, respect and excellence
Nice to have
- CLAIT, European Computer Driving Licence or equivalent
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Contact Details:
The Methodist Church in Britain Recruitment Team
