Receptionist post in the Reception Team of a GP practice run by Coventry and Rugby GP Alliance, one of its teaching practices. The role is the first point of contact for patients, visitors and callers, triaging appointment requests, directing people to the right service and handling general enquiries. It is a frontline, patient-facing post that also covers EMIS data entry, patient registrations and chaperoning during consultations. Fit depends on GCSE-level education, an NVQ or equivalent in administration or customer service, and experience of Microsoft Office and team working.
What the job involves
- Greet patients, visitors and callers and direct them to the right service or healthcare professional
- Triage appointment requests and calls, prioritising and taking action as required
- Check patients in on arrival, confirm their contact details and monitor flow into consulting rooms
- Hand completed repeat prescriptions to patients
- Deal with general enquiries and help resolve patient issues
- Process new patient registrations and changes to patient details
- Chaperone during consultations when requested
- Carry out administration including word processing, EMIS data input, fax, photocopying and post
- Collate patient data as directed
- Keep the reception area and doctors' rooms tidy and stocked with forms and supplies
- Maintain building security, including doors, windows and alarm
- Follow practice procedures and approved protocols, and help induct new staff
What’s required
Qualifications
- Educated to GCSE level or equivalent
- NVQ or equivalent in administration or customer service
Experience
- Experience of Microsoft Office applications
- Experience of team working
Nice to have
- ECDL or equivalent
- Customer service experience
- Working in a public reception environment
- Working with EMIS
- Previous receptionist experience
- Previous administration experience
What’s offered
- 27 days' annual leave for full-time staff, plus bank holidays
- Enhanced sick pay policy
- NHS pension scheme
- Enhanced maternity and paternity leave
- Blue light discount card cost reimbursed after probation
- Employee assistance network available 24/7 for personal and professional support
- Internal awards for staff achievements
- Exclusive staff discounts
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Contact Details:
The Methodist Church in Britain Recruitment Team
