This permanent part-time afternoon receptionist post sits in the front-of-house team at Cricklewood General Practice, an NHS practice. Most of the work is at the front desk, answering patients in person, by phone and online, booking appointments, handling consultation and prescription requests, registering new patients and chaperoning when needed. Hours are Monday to Friday afternoons, with some flexibility needed to cover colleagues' leave and sickness.
What the job involves
- Greet patients and visitors at the front desk
- Answer phone calls and respond to patient queries
- Book, change and cancel appointments
- Process online consultation requests and route them to the right clinician or team
- Register new patients and update patient details
- Process repeat prescription requests
- Scan and file incoming documents
- Act as a chaperone when required
- Handle difficult situations calmly and escal
- Direct queries to the right member of the team
- Keep patient records accurate
- Keep the reception area tidy and safe
What’s required
Qualifications
- Good standard of literacy and numeracy (GCSE English and Maths or equivalent)
Experience
- Customer service experience in a busy, public-facing role
Skills & knowledge
- Clear, polite communication in person and by phone
- Staying calm and professional under pressure
- Good computer skills
- Working well in a team
Nice to have
- Customer service or health administration qualification
- Reception experience in UK general practice
- EMIS Web
- Accurx or another online consultation tool
What’s offered
- NHS Pension Scheme
- 5 weeks' holiday plus bank holidays, pro rata
- Contractual sick pay above statutory from six months' service
- Cycle to Work scheme
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Contact Details:
The Methodist Church in Britain Recruitment Team
