Front-of-house receptionist post at Arlington Road Medical Practice, a GP practice serving around 12,000 patients alongside GPs, paramedics, nurses and other care staff. The work centres on greeting patients, answering calls, booking and changing appointments, and passing messages or signposting people to the right service. Shifts must finish at 6pm or 6:30pm, with morning-only availability ruled out, and no healthcare background is needed because full training is given. Strong IT skills and GCSE maths and English are required.
What the job involves
- Greet and check in patients at the reception desk
- Answer incoming calls and deal with patient queries
- Book, change and cancel appointments, including urgent ones, in person and by phone
- Check and respond to clinical and administrative messages
- Liaise with GPs, nurses, healthcare assistants and the wider practice team
- Signpost patients to the right service, such as a pharmacist, NHS 111 or community services
- Handle sensitive information under confidentiality and data protection rules
- Register new patients and temporary residents, completing the required forms
- Receive hospital post and samples, logging, labelling and preparing them for collection
- Prepare and frank outgoing post securely
- Dispose of confidential waste and shred paperwork
- Lock up, switch off equipment and set the alarm on late shifts
Qualifications
- GCSE maths and English at grade C or above, or equivalent
Experience
- Experience of dealing with the public
- Experience using IT systems, including Microsoft Office
Skills & knowledge
- Good level of literacy
- Confident, clear communication in person and on the phone
- Accurate typing and computer skills for entering information
- Friendly, approachable, patient and compassionate manner
Other
- Available for shifts finishing at 6pm or 6:30pm, as morning-only availability is not suitable
Nice to have
- Further educational qualifications
- Previous experience working in a healthcare setting
- Previous experience working in a GP practice
What's offered
- Full training and development provided during induction
- Ongoing training to help build skills within primary care
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Contact Details:
The Methodist Church in Britain Recruitment Team
