The Reception Team Lead oversees the reception teams at Almondsbury and Pilning Surgeries, run by Hanham Health, on a 12-month fixed-term contract. The post centres on day-to-day supervision: setting rotas, monitoring workloads and sickness, handling patient complaints, and overseeing telephone, online consultation and email workstreams. It is a hands‑on role, with direct front‑desk duties alongside leadership, and it requires flexibility to cover both sites. Previous supervisory experience in a GP practice is sought.
What the job involves
- Provide day‑to‑day supervision and operational leadership of the reception teams across both surgery sites
- Produce and maintain reception rotas to ensure adequate staffing levels across both sites
- Monitor daily workloads and allocate work across the reception team
- Ensure patient enquiries are handled in a timely, professional manner and support staff with complex enquiries
- Monitor patient access channels, including telephones, online consultations, email, website enquiries and admin workstreams
- Support the management of patient concerns, complaints and feedback
- Monitor reception staff sickness and absence and coordinate annual leave and planned training
- Conduct regular one‑to‑one meetings and contribute to appraisals and performance management
- Coordinate induction for new reception staff, identify training needs and monitor mandatory training compliance
- Organise and lead monthly reception team meetings and circulate action logs
- Undertake front‑desk reception duties, including greeting patients, answering calls and booking appointments
- Monitor stock levels and arrange replenishment of supplies
Qualifications
- Educated to GCSE level or equivalent
- GCSE English and Mathematics at grade C/4 or above, or equivalent
Other
- Flexibility to work across both sites and adapt to changing operational needs
Nice to have
- Previous supervisory experience within a GP practice
- Relevant supervisory or management qualification
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
