This administrative post sits within the radiology X-ray team at Bristol NHS Foundation Trust. The role centres on tracking active and backlog waiting lists, contacting patients by phone and arranging their appointments, and handling referrals and complaints. It is a part-time post of 30 hours across four weekdays, and the post-holder may also cover the main reception desk or other teams. Essential requirements are GCSE English and Maths at grade C or above, plus office and communication skills.
What the job involves
- Monitor, manage and validate active and backlog waiting list data for the X-ray team
- Manage patient communications by phone and create letters, emails and text reminders on Trust systems
- Arrange appointments so that patients do not breach maximum waiting times, giving reasonable notice and choice of admission date under the PAP
- Investigate patients who do not attend (DNA) and implement the DNA policy
- Support referral management
- Act as first point of contact for staff and patient queries
- Escalate complaints, capacity issues and patient concerns appropriately
- Liaise with clinical and non-clinical staff
- Deal empathetically with distressed patients and relatives, showing a caring and professional approach
- Attend meetings as required by the line manager
- Help out on the main reception desk or in other teams when needed
Qualifications
- GCSE grade C or above (or equivalent) in English Language and Maths
Experience
- Experience of working within a busy office
Skills & knowledge
- Knowledge of office procedures including filing
- Communicating at all levels with tact and diplomacy
- Effective and polite manner with people face to face and on the phone
- Attention to detail, seeing a task through from beginning to end
- Good keyboard skills
- Working under pressure to tight deadlines
Other
- Working independently on own initiative and as part of a team
- Prioritising own workload
Nice to have
- Computer skills or ECDL
- Previous experience of working within the NHS
- Experience of using CRIS, ICE or Millennium
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Contact Details:
The Methodist Church in Britain Recruitment Team
