This two-year fixed-term Product Manager post sits in the Systems & Technology team at Roundhouse, advertised by Webrecruit. The role supports digital platforms across the venue, working with the Senior Product Manager on Tessitura, YesPlan, WordPress, True Tickets and the website. Duties include platform rollouts, user testing, staff training, data analysis and GDPR advice, with some evening and weekend work expected. Strong ticketing CRM experience is essential, and a DBS check or willingness to take one is required.
What the job involves
- Support the development and improvement of digital platforms across the organisation
- Co-ordinate platform rollouts
- Conduct user testing
- Deliver staff training to improve digital literacy
- Analyse data across multiple systems and support customer segmentation
- Advise colleagues on GDPR best practice
- Liaise with internal stakeholders and external suppliers to deliver platform improvements
- Manage qualitative surveys and support marketing analysis
- Provide first-line troubleshooting for digital systems
- Maintain system continuity documentation
- Process supplier invoices and credit card reconciliations
- Support Systems & Technology colleagues as required
Experience
- Strong experience with Tessitura or at least two other ticketing CRM applications
- Digital product management experience, including user testing and working with technical teams on ongoing improvements
- Experience liaising with third-party agencies
Skills & knowledge
- Knowledge of GDPR and national data protection laws
- Knowledge of Agile methodologies
- Confidence transforming, combining and analysing multiple datasets
- Excellent communication and training skills, including explaining technical concepts to non-technical people
Checks & eligibility
- Current and acceptable DBS check, or willingness to undertake one
Other
- Flexibility to adapt to changing priorities and deadlines
What’s offered
- 25 days' holiday pro rata plus bank holidays
- Option to buy up to three days' extra annual leave
- Pension scheme
- Enhanced maternity, paternity and adoption leave
- Cycle to Work, Tech and Home Scheme
- Health cash plan and Employee Assistance Programme
- Group life assurance
- Staff discount at bar and café, and complimentary staff tickets
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Contact Details:
The Methodist Church in Britain Recruitment Team
