This Patient Booking Coordinator role sits in CHEC's Referral & Bookings Management Centre, which processes and books referrals for patients across the country for NHS-commissioned services. The core of the work is taking referrals from GPs, optometrists and care providers, processing them and booking appointments on the booking system. It is based in a busy contact centre, using telephone and online e-referral alongside NHS and in-house IT systems, and works to service levels. Enhanced DBS checking may be required.
What the job involves
- Be the first point of contact for patients, GPs and optometrists throughout the referral process
- Liaise regularly with primary, community and secondary care providers by telephone and online e-referral
- Process referrals
- Book patient appointments using the booking system
- Carry out ad hoc administration as necessary
- Work effectively and efficiently to CHEC standards
Skills & knowledge
- Excellent customer service skills
- Ability to work as part of a team
- IT literacy
- Ability to work under pressure and to service levels
- Empathy and patience when handling referrals
- Strong communication skills and confidence on the phone
Checks & eligibility
- Enhanced DBS check, where required
Other
- Good attention to detail
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Contact Details:
The Methodist Church in Britain Recruitment Team
