Part-time practice receptionist post at West View Surgery, a general practice, with three shifts a week on Mondays, Tuesdays and Wednesdays. The work centres on greeting patients in person and by phone, directing them to the right clinician, booking appointments, processing repeat prescriptions and referrals, and handling post and filing. Shifts run from 7.45am to 6.30pm, split into morning and afternoon sessions, and training is given to applicants without general practice experience. Multi-tasking, a professional telephone manner and good computer skills decide fit, and an application form must be completed.
What the job involves
- Greet and assist patients and visitors in person and by phone, presenting a positive, friendly image
- Receive and direct patients to the appropriate service or healthcare professional
- Process appointment requests, visits and telephone consultations, directing callers to the right healthcare professional
- Process repeat prescriptions in line with practice guidelines
- Process referrals to third parties and secondary care
- Facilitate communication between patients, the primary care team, secondary care and other agencies
- Respond to requests from patients, team members and associated healthcare agencies
- Provide clerical and administrative support to the practice and clinical staff
- Take messages and pass on information accurately and promptly
- Process and distribute incoming and outgoing mail
- Enter, collate and record data in line with practice procedures, and file, scan and retrieve paperwork
- Open up and lock up the premises and maintain security under practice protocols
Qualifications
- Good general education
- 3 GCSEs or equivalent
Skills & knowledge
- Computer literacy
- Professional telephone manner
- Excellent people skills
- Multi-tasking in a busy environment
- Good organisational skills
- Good presentation
Other
- Team player
- Working on own initiative
- Flexible approach to work
- Reliable
- Maintaining confidentiality
Nice to have
- Previous experience in general practice
- Experience of Microsoft Office, including email
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Contact Details:
The Methodist Church in Britain Recruitment Team
