Practice Manager

Practice Manager role at Springfield House Medical Centre, a GP training practice serving over 7,000 patients. The post runs day-to-day operations alongside the GP Partners, leading a team of 20 or more across reception, administration and the wider multidisciplinary team. It is full-time with flexible and compressed hours on offer, and the practice holds a CQC rating of Good. Candidates need significant management experience, ideally in general practice or primary care.

What the job involves

• Lead the operational day-to-day running of the practice, working with the GP Partners
• Lead and manage the practice team, including staffing levels, recruitment, performance and development
• Oversee clinical and operational governance, CQC compliance, risk management and practice policies
• Manage budgets, resources and expenditure, including staffing costs
• Oversee NHS contractual performance, QOF administration and reporting deadlines
• Oversee patient access, appointment systems, complaints and patient feedback
• Ensure safeguarding, health and safety, confidentiality and information governance arrangements are in place
• Oversee premises, equipment, maintenance and contractor arrangements
• Lead service development and change, working with the Primary Care Network and wider NHS
• Oversee reception and administrative processes and the use of EMIS and digital triage systems
• Maintain workforce records, induction and mandatory training
• Work with the ICB, community organisations and external suppliers

What’s required

Qualifications

• GCSE English and Maths or equivalent literacy and numeracy skills

Experience

• Significant experience in a management or leadership role, ideally in general practice or primary care
• Demonstrable staff management experience, including recruitment, performance management and staff development
• Experience of managing budgets, resources and competing priorities

Skills & knowledge

• Strong knowledge of GP practice operations, NHS primary care and contractual requirements
• Knowledge of CQC requirements, clinical governance, safeguarding, health and safety and information governance
• Excellent organisational, communication and interpersonal skills
• Ability to lead, motivate and support a multidisciplinary team
• Ability to analyse information, solve problems and implement service improvements
• Proficient IT skills, including Microsoft Office and practice management systems

Other

• Ability to work independently, use initiative and make sound decisions
• Commitment to confidentiality, equality, diversity and high-quality patient care

Nice to have

• Previous experience as a GP Practice Manager, Deputy Practice Manager or in a primary care management role
• Level 5 management or leadership qualification, or equivalent
• Knowledge of NHS GP contracts, QOF, enhanced services and incentive schemes
• Experience of CQC inspections, regulatory compliance and quality improvement
• Experience of EMIS Web, clinical systems and digital tools used in general practice
• Experience of working with a PCN, ICB and other healthcare organisations
• Experience of managing complaints, significant events and clinical governance processes
• Workforce planning, training practices and supporting learners within primary care

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