Bushloe Surgery, a GP practice, is recruiting a practice business manager to take charge of its non-clinical operations, freeing partners and clinicians to focus on patients. The post covers finance, premises, HR, compliance, technology and contracts, with the postholder accountable for results. It is a 30 to 37 hour role that requires flexibility outside core office hours, and it succeeds a manager retiring after 17 years. Experience of managing multidisciplinary teams and of financial management is essential.
What the job involves
- Maintain an operational overview of the practice and flag key risks to its effectiveness
- Make judgements on delegating work while retaining overall accountability
- Develop relationships with the ICB, PCN, federation and other system partners
- Lead business cases, expressions of interest and contract bids for new services
- Manage practice finances, banking, claims, debtors and creditors, and report to partners
- Ensure adequate staffing, patient access, complaints handling and significant events
- Oversee recruitment, appraisals and performance and disciplinary cases with the Assistant Practice Manager
- Manage premises, including landlord liaison, rent reviews, planned maintenance and room user licences
- Lead the use of SystmOne and oversee contracts for all practice systems
- Ensure health and safety, CQC compliance and governance are maintained
- Manage all contracts the partnership operates, including additional services and GMS
- Organise partners' meetings and away day, and manage the relationship with legal advisers
Qualifications
- Literacy and numeracy sufficient to manage a small to medium sized business
Experience
- Managing multidisciplinary teams
- Financial management, including forecasting and budgeting
- Successfully developing and implementing projects
- HR processes, workforce planning and development, and performance management including appraisals and disciplinary procedures
Skills & knowledge
- Excellent interpersonal, leadership and communication skills, written, oral and presenting
- Ability to negotiate, network and build relationships
- Strong generic IT skills
- Prioritising, delegating and time management to tight deadlines in a fast-paced setting
- Problem-solving and analytical skills, and ability to develop and embed policy and procedure
- Motivating teams and driving change with a solutions-focused approach
Checks & eligibility
- Disclosure and Barring Service (DBS) check
Other
- Personal qualities: motivated, proactive, trustworthy, high integrity, level-headed and empathetic
- Ability to use initiative and judgement and to work under pressure
- Flexibility to work outside core office hours
- Maintaining confidentiality at all times
Nice to have
- Degree-level education in healthcare or business
- Leadership or management qualification
- Experience in a practice management role
- Xero accounting experience
- Healthcare setting experience, ideally NHS primary care general practice
- Relevant health and safety experience
- SystmOne user skills
- Full UK driving licence
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Contact Details:
The Methodist Church in Britain Recruitment Team
