This is a Medical PA and scheduling post supporting a consultant firm at The Royal Marsden NHS Foundation Trust, a specialist cancer centre. The work centres on running the consultant's administration and theatre lists, handling enquiries from patients, GPs and colleagues, and scheduling surgeries and follow-up appointments. Liaison across the multidisciplinary team and outside agencies keeps patient treatment continuous. Substantial medical secretarial experience and an understanding of oncology terminology decide fit.
What the job involves
- Provide a comprehensive Medical PA service for the consultant firm
- Organise theatre lists
- Act as first point of contact for patients, carers, GPs and colleagues by telephone, email and in-basket
- Co-ordinate and schedule surgeries and pre- and post-surgical follow-up appointments as set by the surgical team
- Process new patient referrals within Trust and nationally agreed time frames
- Liaise with the multidisciplinary team, internal departments and external agencies to maintain continuity of patient treatment
- Show compassion and courtesy to patients and families and provide high-quality patient care
- Establish and maintain effective working relationships with the team
What’s required
Qualifications
- GCSE or equivalent general education
- Competent in Microsoft Excel, Word and Outlook
Experience
- Substantial previous medical secretarial experience
- Experience of diary management
Skills & knowledge
- Understanding of medical terminology, especially oncology
- Communication in written and spoken English with a wide range of people
- Willingness and demonstrable ability to work as part of a team
- Ability to prioritise a busy workload and work without close supervision
- Ability to stay calm under pressure and cope with unanticipated demands
- Commitment to delivering high-quality customer service
Other
- Self-motivated to produce good-quality work
- Demonstrable awareness of the needs of the multidisciplinary team
Nice to have
- AMSPAR qualified or equivalent
- ECDL or equivalent
- Previous experience of training other secretarial staff
- Previous experience of managing or supervising staff
What’s offered
- Wide range of staff benefits
- Learning and development opportunities
- Clear career pathways
- Opportunities to work flexibly across a range of areas and specialties
- Flexible working requests welcomed from point of hire
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Contact Details:
The Methodist Church in Britain Recruitment Team
