The Planned Works team at The Guinness Partnership is recruiting a full-time permanent co-ordinator. The work centres on managing damp and mould cases from first report through to resolution, including Awaab's Law compliance, arranging remedial works and keeping residents informed. The role is hybrid, with three days in the office and two at home. Candidates need experience of scheduling work and of working with sub-contractors, plus a CRM system.
What the job involves
- Manage HHSRS damp and mould cases from initial report through to resolution
- Ensure compliance with Awaab's Law, statutory requirements and internal KPIs
- Coordinate remedial works
- Maintain accurate records
- Provide proactive communication to residents
- Respond to resident enquiries within agreed service standards
- Manage resident information securely in line with GDPR
- Deliver a high-quality service throughout
Qualifications
- NVQ Level 2 or equivalent GCSEs
Experience
- Working in a customer-focused environment
- Working within agreed performance targets
- Scheduling work
- Working with sub-contractors
- Working with databases and a CRM system
Skills & knowledge
- Working methodically, following procedures and recording data accurately
- Working in a fast-paced environment under pressure
- Microsoft Office, including Word and Excel
- Excellent organisational and time management
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Contact Details:
The Methodist Church in Britain Recruitment Team
