Studholme Medical Centre is recruiting a full-time triage and clinical support role linking the reception and patient services team with duty clinicians. The post handles medication queries arriving through Accurx triage, online forms and EMIS tasks, resolving routine issues such as generic substitutions and stock shortages, and processing Docman 10 discharge letters. It suits a self-motivated pharmacy technician or dispenser, with structured induction and clinical mentorship, and GPhC registration is required for the technician title.
What the job involves
- Act as liaison between reception and pharmacy, taking verbal and written medication queries and routing requests from care navigators
- Monitor incoming Accurx Patient Triage medication requests, online consultation forms and reception EMIS tasks as the lead pharmacy contact
- Proactively review medication queues and resolve routine issues such as generic substitutions, stock shortages, dose alignment and out-of-stock alternatives
- Summarise complex clinical requests, add EMIS consultation notes and route task threads to Duty GPs or clinical pharmacists
- Advise reception staff on medication terminology, prescription turnaround and red flags needing urgent escalation
- Message patients via Accurx SMS, Florey questionnaires and batch messaging about prescription status, dose changes and monitoring data such as BP readings or asthma reviews before repeats
- Process daily prescription requests, pharmacy tasks and Electronic Prescription Service queries in EMIS Web
- Action discharge summaries and outpatient letters in EMIS Web, reconciling medication changes, adding and stopping items and flagging discrepancies for clinical review
- Use EMIS protocol pop‑ups to check blood monitoring for high‑risk drugs such as DMARDs, DOACs and lithium before issuing prescriptions
What’s required
Qualifications
- NVQ Level 3 in Pharmacy Services, BTEC or equivalent dispensing qualification
- Enrolled in or completed the Primary Care Pharmacy Educational Pathway (CPPE)
Registration & licences
- GPhC registration, essential for the pharmacy technician title
Skills & knowledge
- Self-motivated and proactive, using initiative within standard operating procedures
- Excellent interpersonal skills to work with receptionists and clinicians
- Ability to work calmly and methodically under pressure in a fast‑paced setting
- Understanding of general practice reception workflows and frontline triage
Nice to have
- Minimum 2 years' experience in a pharmacy setting, general practice, community or hospital
- Hands‑on experience with EMIS Web, Accurx SMS, Florey questionnaires and Accurx Patient Triage
- Experience working in a GP reception or duty triage hub
- Experience processing Docman 10 clinical documents
- Knowledge of local ICB prescribing formularies
What’s offered
- Full initial induction on practice EMIS Web templates, Accurx workflows and protocol-based decision‑making
- Regular 1-to-1 supervision and ongoing clinical mentorship from lead clinical pharmacists and GP triage leads
- Financial support and opportunities for relevant training, such as CPPE primary care pathways, care navigation and clinical assessment modules
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Contact Details:
The Methodist Church in Britain Recruitment Team
