This 12-month maternity cover post sits in the Managed Services Directorate at KFM, the healthcare support provider owned by King's College Hospital NHS Foundation Trust, and works closely with the Head of Operational & Strategic Delivery. The work centres on contract performance reporting, stakeholder engagement, service improvement, governance and operational projects across non-clinical services. It is hybrid, and the post holder may need to work at other King's College Hospital sites. Fit depends on analysing complex data, producing customer-focused reports and a degree or equivalent experience.
What the job involves
- Lead and support service development and continuous improvement initiatives
- Collate and present data for care group contractual requirements
- Coordinate contract performance reporting and manage contractual information
- Investigate and interpret performance data
- Build and maintain relationships with customers and key stakeholders
- Investigate customer queries and resolve issues promptly
- Ensure robust operational processes and procedures are in place
- Support the development of cost improvement projects (CIP)
- Lead governance activities and operational projects
- Identify opportunities to improve efficiency and service quality
- Support strategic decision-making
What’s required
Qualifications
- Degree-level education or equivalent relevant experience
Experience
- Proven experience in customer service, operations and data analysis
- Experience working in a fast-paced operational environment
Skills & knowledge
- Excellent communication, organisational and people skills
- Analytical skills and the ability to analyse complex data
- Developing customer-focused reports
- Strong Excel and Microsoft Office proficiency Management multiple priorities
- A proactive, flexible approach with a curious and reflective nature
Nice to have
- Project management experience
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Contact Details:
The Methodist Church in Britain Recruitment Team
