Penrose Health is seeking a manager for its patient triage contact centre within an NHS GP practice setting. You will lead the team, audit calls and booking workflows, track KPIs, and coach staff to handle patient queries safely and efficiently. Collaboration with clinical teams will be essential to resolve complex issues.
The role focuses on quality and performance, with ongoing coaching, reporting, and process improvement to maintain high patient-satisfaction standards.
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Contact Details:
The Methodist Church in Britain Recruitment Team
