Patient Services Coordinator

Nettlebed Surgery is recruiting a Patient Services Coordinator, a role that also covers relief reception and administration and reports to the Practice Manager. The post runs the admin section of a GP practice, handling reception and telephone enquiries, registrations, patient notes, referrals, repeat prescriptions and the appointments system. It sits alongside GP partners, salaried GPs, nurses, health care assistants and a clinical pharmacist. Twelve months of healthcare reception or administration experience is essential, and a DBS check may be requested for chaperone duties.

What the job involves

• Handle patient enquiries by phone, email, in writing and in person, directing callers to the right healthcare professional
• Maintain and monitor the appointments system, including arranging clinics
• Process repeat prescriptions in line with practice guidelines
• Process and distribute incoming and outgoing post, including electronic documents in Docman and email
• Ensure accurate patient registrations, deductions and change of details on EMIS, including housekeeping and coding
• Process call and recall systems, including SMS texts from EMIS
• Process referrals and deal with actions arising from test results
• Process patient notes for medical, insurance and solicitor enquiries, and despatch deducted notes
• Distribute repeat medication to patients at the surgery and take payment where necessary
• Open and lock up the practice premises and maintain security
• Provide clerical support to clinical staff, including word processing, filing, scanning and photocopying
• Order and monitor stationery and supplies, and receive and check deliveries

What’s required

Qualifications

• GCSE grade A to C in English and Maths

Experience

• 12 months' administration or reception experience in a healthcare setting

Skills & knowledge

• Keen eye for detail
• Highly organised, able to manage daily tasks
• Excellent written and oral communication
• Efficient time-keeping and meeting SLAs
• Flexible, cooperative and polite
• Enthusiastic team player

Other

• Passion for providing exceptional patient support

Nice to have

• Experience of handling deductions and patient registrations
• Experience of providing administrative support to clinical professionals
• Competence with EMIS Web, Docman 10, Accurx and Surgery Connect
• Experience of working in a GP practice
• NVQ level 2 in Health and Social Care
• Phlebotomy qualification

What’s offered

• NHS Pensions scheme
• 5 weeks' holiday entitlement (pro rata) plus bank holidays
• Inclusive and supportive culture
• Staff celebrations
• Rural location

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