A five-month fixed-term Patient Coordinator post at The Old School Surgery, a partner-led GP practice serving about 7,500 patients. The role handles patient calls, emails and in-person enquiries, books appointments and keeps records, linking patients with clinicians and nurses. It is part-time at 24 hours spread across the week, with flexibility valued, and training is given on SystmOne and Rapid Health. Candidates need customer service experience and an NVQ level 2 in health and social care.
What the job involves
- Coordinate patient appointments, including scheduling and follow-up
- Respond to patient enquiries by telephone, email, digital access systems and in person
- Manage incoming calls, enquiries and appointment requests promptly and professionally
- Greet patients and assist with check-in procedures
- Maintain accurate, up-to-date patient records in electronic systems
- Direct patients to the most appropriate clinician or service
- Support patients in navigating the practice's digital triage and access systems
- Communicate with patients, clinicians and external organisations by phone, email and in person
- Support proactive patient communication, follow-up and guidance on care
- Support administrative processes such as clinical correspondence, prescription administration and documentation
- Assist with clinic operations to improve workflow efficiency
- Work closely with GPs, nurses, healthcare assistants, the dispensary team and administrative colleagues
What’s required
Qualifications
- GCSE grade A to C in English and Maths
- NVQ level 2 in Health and Social Care
- Customer service
Experience
- Experience in a customer service or patient-facing role
- Experience in an administrative role within a medical setting
Skills & knowledge
- Strong communication and interpersonal skills
- Ability to remain calm and organised in a busy environment
- Good IT skills, including Microsoft Office packages
- Ability to work effectively as part of a team
- Understanding of the importance of confidentiality
Nice to have
- General practice IT programmes such as SystmOne, Accurx, Rapid Health and Docman
- Experience using SystmOne or similar clinical systems
- Experience working in general practice or healthcare
- Experience managing telephone enquiries in a busy environment
What’s offered
- Possibility of permanent employment after the fixed-term period
- Training provided on Rapid Health
- Opportunity to develop professional skills in a supportive environment
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
