The Spinney Medical Centre is recruiting a patient care advisor on a nine-month maternity fixed-term cover, working across the Spinney and Eccleston sites. The post is front-line administration: welcoming patients, handling calls and appointment bookings, and keeping accurate, confidential records that support the clinical team. It is a 37-hour role, and the practice is also a training site for the wider primary care workforce. Customer-facing or administrative experience is expected, and EMIS experience is desirable.
What the job involves
- Welcoming and assisting patients in a professional and courteous manner
- Managing telephone calls, appointment bookings and patient enquiries
- Processing prescriptions, referrals and administrative documentation
- Maintaining accurate and confidential patient records in line with practice policies
- Supporting clinicians and the wider practice team with administrative tasks
- Ensuring compliance with NHS regulations, data protection and confidentiality standards
- Assisting with general office duties to support the effective running of the practice
What’s required
Qualifications
- GCSEs (or equivalent) in English and Maths
- Evidence of commitment to ongoing personal and professional development
Experience
- Experience in a customer-facing or administrative role
Skills & knowledge
- Excellent communication and interpersonal skills
- Strong organisation and time management
- Working independently and as part of a team
- Good IT and administrative skills
- Understanding of confidentiality and data protection requirements
Other
- Caring, patient-focused approach
- Calm and resilient under pressure
Nice to have
- NVQ Level 2 or 3 in Business Administration or Customer Service
- Experience in a healthcare or GP practice environment
- Experience using clinical systems such as EMIS
What’s offered
- Support for professional development
- Mentorship programmes
- Opportunities for social activities
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Contact Details:
The Methodist Church in Britain Recruitment Team
