Patient and Service Administrator

This administrator post sits within the Collaborative Care Team at Principal Medical Limited, which supports patients with long-term and complex conditions across seventeen GP practices in West Northamptonshire. The role provides first-point-of-contact enquiry handling, appointment scheduling, correspondence and records management for the team. What sets it apart is the clinical systems work, SystmOne and EMIS, with the aim of building expertise in their administrative functions. Significant administration experience, ideally in healthcare, decides fit.

What the job involves

• Provide administrative support across clinical and non-clinical areas, applying established procedures with minimal supervision
• Act as first point of contact for patients, carers and professionals, handling their enquiries
• Support the day-to-day coordination of the CCT service under the Clinical Lead
• Assist with scheduling, appointments and service activities
• Work with colleagues, GP practices, PCNs and other healthcare professionals to support coordinated, person-centred care
• Share information appropriately, follow up actions and attend team meetings
• Manage correspondence, prepare documents and reports, and maintain filing systems
• Support governance, performance and operational requirements
• Develop expertise in the administrative functions of SystmOne and EMIS, including problem solving, staff support, access, reporting and contingency
• Maintain accurate patient and service records under information governance, GDPR and confidentiality requirements
• Support audits, monitoring, complaints and quality assurance processes
• Contribute to team working and continuous improvement

Qualifications

• GCSE English and Maths at grade C/4 or above, or equivalent
• IT proficiency

Experience

• Significant administration experience, preferably within a healthcare setting

Skills & knowledge

• Good interpersonal skills and the ability to build effective relationships with others
• Effective and compassionate communication
• Motivated and enthusiastic

Nice to have

• Working within a health and/or social care environment and with clinical systems
• Working as part of an integrated multi-skilled team to optimise patient care and experience
• Ability to work in a changing environment and cope under pressure

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