Northgate Health Centre, a GP practice with around 13,500 patients, is recruiting a Patient Advisor for its reception. The role covers greeting patients, booking and changing appointments, answering calls and emails, and registering patients while keeping their records accurate. Hours run from 20 to 37.5 a week within a team of GP partners, salaried GPs and clinical support staff. Twelve months of administration or reception experience in a healthcare setting is essential.
What the job involves
- Greet and welcome patients, visitors and staff as the first point of contact
- Schedule, reschedule and cancel patient appointments, including follow-ups, on the practice system
- Answer phone calls, emails and in-person enquiries, giving general information on services, policies and procedures
- Register new patients and update existing records, keeping personal and medical details accurate
- Protect patient confidentiality and comply with data protection rules such as GDPR
- Keep the reception area tidy and welcoming
- Communicate with clinicians about patient needs, emergencies and urgent appointments
- Respond to urgent medical situations, notifying medical staff when necessary
- Handle patient complaints and difficult situations calmly, seeking management help when needed
What’s required
Experience
- 12 months' administration or reception experience in a healthcare setting
Skills & knowledge
- Excellent written and oral communication
- Highly organised and able to manage daily tasks
- Keen eye for detail
- Efficient time-keeping and meeting SLAs
- Flexible, cooperative and polite
Other
- Enthusiastic team player
- Passion for providing exceptional patient support
Nice to have
- Experience handling deductions
- Experience of patient registrations
- Familiarity with providing administrative support to clinical professionals
- Competent with EMIS Web
- Competent with Docman 10
- Competent with Accurx
- Competent with Surgery Connect
What’s offered
- Secure indoor bike parking for staff
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
