Long Furlong Medical Centre is recruiting a part-time medical receptionist and administrator for its front-of-house reception team. The work centres on welcoming patients and visitors, answering calls, booking appointments and handling repeat prescription requests, and pointing patients to the right service. Shifts are fixed across the week: afternoons on Monday, Wednesday and Friday, and a Thursday morning. Prior GP reception or healthcare experience is essential for this post.
What the job involves
- Welcome patients and visitors at reception and keep waiting times to a minimum
- Answer incoming calls courteously and record messages accurately
- Book appointments and advise on the services the Practice offers
- Deal with repeat prescription requests and give test result information under Practice procedures
- Respond to requests for help from medical staff within the jobholder's competence
- Use initiative to solve problems, or refer issues to the Reception Team Leader, Practice Manager, Duty Doctor or Practice Nurse
- Handle internal and external post, scan letters and reports, photocopy, and make up folders for incoming patients
- Receive and record payments for private medical services
- Handle returns to Primary Care Support Services and compile new patient records
- Make sure patients are correctly identified and clinical system entries are accurate
- Follow patient confidentiality, data protection, freedom of information and Practice policies, including health and safety and security
- Review the quality of own work and make improvements with the Reception Team Leader or Practice Manager
What's required
Qualifications
- Good standard of education
- Good standard of numeracy and literacy
Experience
- Reception experience
- Experience in a healthcare setting or GP reception role
Skills & knowledge
- IT literate
- Keyboard skills
- Good communication and customer service skills
- Able to communicate clearly in writing and verbally
Other
- Works well in a team
- Remains calm under pressure
Nice to have
- NVQ in customer care
- Experience in a healthcare setting or GP reception role
- Familiarity with EMIS software
- Understanding of medical terminology
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Contact Details:
The Methodist Church in Britain Recruitment Team
