This part-time post sits in the Housing and Communities team at Thirteen Group, a North East housing association, as a visible neighbourhood presence. The work centres on walkabouts, estate and high-rise floor checks, customer conversations and community events, reporting issues such as fly-tipping and safety concerns. Shifts run mainly 2pm to 10pm, worked in pairs, with a Wednesday half-day and an alternating weekend rota. Right-to-work evidence is required, as no sponsorship is offered, and anyone interviewed for the role in the last six months cannot be reconsidered.
What the job involves
- Build positive relationships with customers, community partners, local services and residents' groups
- Carry out neighbourhood walkabouts, estate inspections and high-rise floor checks alongside a Community Champion
- Engage customers through conversations, drop-ins, activities and events, helping them access information and services
- Identify and report concerns, including antisocial behaviour, environmental issues and building safety matters
- Gather evidence and customer insight using observation and judgement
- Support community events and strengthen community pride, inclusion and social connection
- Work safely with the Community Champion Lead, Housing colleagues and the Building Control Room on lone-working, communication and handovers
- Work afternoons, evenings and weekends as required
What’s required
Experience
- Experience of working with customers or communities in a public-facing role
Skills & knowledge
- Comfortable working in community settings and starting conversations, resolving concerns and gathering feedback
- Calm and professional in sensitive situations, including complaints, neighbourhood disputes and antisocial behaviour reports
- Observant, able to recognise issues and risks, and to record and report them clearly and accurately
- Dependable and self-motivated
- Works well as part of a close-knit team
Checks & eligibility
- Right to work in the UK
Other
- Comfortable with a flexible shift pattern, mainly 2pm to 10pm, with some weekend working
Nice to have
- Experience of community safety, neighbourhood operations, partnership working or social media engagement
What’s offered
- Pro rata annual leave starting at 28 days, rising to 31 days after three years
- A day off for your birthday, plus bank holidays
- Pension with employer contributions of up to 10% and colleague contributions of up to 7%, flexible rates
- Simply Health discounts on everyday health costs and health and wellbeing support
- T'dar discount and reward platform
- Opportunities to buy and sell annual leave
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Contact Details:
The Methodist Church in Britain Recruitment Team
