P/T Receptionist/Administrator

Part-time front-of-house and administrative post at Horsmans Place Surgery, a GP practice serving around 9,600 patients. The role covers appointments, telephone calls, prescriptions, scanning and filing patient records, plus registering new patients and helping them with the online triage form. Around 24 hours a week, with cover for colleagues' absences at short notice, and full training on the EMIS system provided. Prior GP reception experience is preferred but not required. What the job involves Provide a professional, courteous front-of-house service to patients Book, cancel and rearrange appointments and clinics, including urgent and routine requests Handle telephone enquiries and record patient interactions accurately Process repeat prescriptions and issue completed prescriptions after verifying patient identity Scan, upload and code letters and documents to patient records as directed Retrieve and file patient notes and incoming post in medical records Register new patients and help patients complete the ANIMA online triage form Action Mail Manager tasks, including recalls, repeat tests and phlebotomy bookings Contact patients by telephone on behalf of GPs and record outcomes Communicate test results to patients in person or by phone, following protocols Send requested information by secure email under safe haven procedures Cover all reception positions as needed and manage home visit requests What’s required Experience Experience of providing excellent customer service Skills