Two receptionists are needed in the outpatient service of The Hillingdon Hospital NHS Foundation Trust, working across Hillingdon Hospital and Mount Vernon. The work covers reception and clerical duties that keep patient journeys moving, including answering telephone queries and preparing medical records before consultations. Posts rotate between the service's seven outpatient areas, which include minor surgery and medical and surgical clinics, and the role suits people with prior receptionist experience. Sponsorship is not available for this role.
What the job involves
- Carrying out reception duties across outpatient locations
- Providing supporting clerical duties to keep the patient journey smooth within outpatients
- Making sure clinics are cashed up promptly
- Dealing with telephone queries politely and professionally and following up related actions
- Preparing medical records in advance so patient information and documents are available for consultations
What’s required
Experience
- Experience as a receptionist in a GP surgery
- Experience in an outpatients setting
- Experience in a role delivering a high standard of customer care
Skills & knowledge
- Spoken and written English to a high standard
- Confident using Microsoft Office
Nice to have
- Good general education with English and Maths to GCSE/NVQ standard or equivalent
- Customer services qualification or training
- Proven administrative experience
- Experience of an administrative role within the NHS
What’s offered
- Experience developing customer care skills
- Training in relevant IT systems
- Experience working with a multi-disciplinary team and a multi-cultural patient group
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Contact Details:
The Methodist Church in Britain Recruitment Team
