An Outpatient Reception role within the team at Bristol NHS Foundation Trust, working under the direction of the team leader. The work centres on greeting patients and their families, preparing clinics and carrying out clerical tasks such as filing, post and diary management. It is patient-facing and calls for resilience with distressed patients and relatives, plus liaison with wards and GPs. The essentials are clerical or administrative experience and GCSE English and Maths at grade C or above.
What the job involves
- Greet and arrive patients and their families
- Prepare clinics
- Carry out general clerical duties under the team leader's supervision, including filing, receiving post, diary management and scanning patient notes
- Liaise with wards, clinical staff, GPs and Trust support staff in person, by phone and by email
- Show a caring, professional approach to patients, relatives and carers, acting with resilience with distressed people
- Escalate patient queries, capacity problems and general issues to the line manager or relevant clinical staff
- Keep waiting areas tidy and patient information materials up to date
- Undertake reception duties in a major incident, such as the ED Major Incident Process
- Attend meetings as required by the line manager
- Attend training courses to support personal development and service needs
- Assist in training new team members
- Take part in departmental audits and associated duties
What’s required
Qualifications
- GCSE grade C or above (or equivalent) in English Language and Maths
Experience
- Clerical or administration experience including filing and/or reception
Skills & knowledge
- Excellent, professional telephone and reception manner
- Flexible approach to duties
- Working under pressure and meeting deadlines with high accuracy
- Proven organisational skills
- Good IT skills, including Microsoft packages
- Confidence handling difficult conversations with patients, relatives and carers
Other
- Supportive, respectful and collaborative approach
- Innovative
- Attention to detail
- Working effectively in a busy team and adjusting to change
- Motivating others
- Working independently and as part of a team
Nice to have
- Previous NHS experience
- Previous receptionist experience in a healthcare or public setting
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Contact Details:
The Methodist Church in Britain Recruitment Team
