Outpatient booking post at King's Mill Hospital, part of Sherwood Forest Hospitals NHS Foundation Trust. Duties centre on booking and cancelling clinic appointments, sending patient documents, arranging follow-up for ward discharges, and recording referrals on Care Flow with a focus on RTT pathways. Work is fast-paced and involves close liaison with the BSU and consultants, with flexible hours expected. Not all roles are eligible for visa sponsorship, so check the shortage occupation list before applying.
What the job involves
- Booking and cancelling outpatient clinic appointments
- Monitoring the timely sending of essential documents to patients and checking correct documentation is returned
- Arranging appointments for patients discharged from IPT ward discharges and ICRs
- Maximising use of all clinic slots
- Working with the BSU and consultants to book patients in a timely way
- Keeping mandatory training up to date
- Supporting team members as needed
- Registering ASI dummy referrals on Care Flow, with particular attention to RTT pathways
Qualifications
- Good standard of education
Experience
- Experience of outpatient services and outpatient booking processes
- Extensive knowledge of Medway
Skills & knowledge
- Knowledge of Microsoft Outlook and related packages
- Communicating with stakeholders at different levels
- Evidence of teamworking
- Working under pressure
- Prioritising workload
- Time management
Other
- Flexibility with working hours
- Adherence to Trust and departmental policies and procedures
Nice to have
- Knowledge of the 18 weeks pathway
- Knowledge of Medway and the NHS in general
- ECDL
- NVQ Level 2 Admin
- Admin experience
- Evidence of personal development
- Customer care experience
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Contact Details:
The Methodist Church in Britain Recruitment Team
