This receptionist post sits within the Enhanced Access Service run by OWLS CIC Ltd West Lancashire GP Federation, which provides out-of-hours access for GP practices and primary care networks in West Lancashire. The work centres on welcoming patients and visitors, managing appointments, answering enquiries and keeping accurate records on EMIS. It is primarily evening and weekend work, with some daytime shifts possible in future. Previous experience as a receptionist in a medical setting is essential.
What the job involves
- Welcome patients and visitors, creating a warm and welcoming environment
- Manage appointments and handle patient enquiries by phone and in person
- Maintain accurate patient records on EMIS
- Carry out general administrative tasks that support the healthcare team
- Deal with people who are angry or upset, using communication and conflict management
- Work with the clinical team, seeking guidance on patient-related matters
- Follow policies, procedures and instructions precisely while managing own workload
- Use computer systems, including email and approved internet resources
- Act as nominated fire marshal and maintain knowledge of emergency procedures
- Escalate issues affecting service delivery
- Attend meetings and contribute to service development
- Keep the reception area tidy and maintain a safe work environment
Qualifications
- Good basic education, literate and numerate
Experience
- Experience working as a receptionist in a medical setting
Nice to have
- NVQ level 2 in Customer Service or Administration
- Experience working in primary care
- Experience working in a GP practice
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Contact Details:
The Methodist Church in Britain Recruitment Team
