This Operations Team Lead sits within the West London GP Federation's primary care operations, supporting Enhanced Access and Enhanced Services delivered for its member practices. The work centres on rotas, staffing cover, stock and supplies, service mobilisation and continuous improvement, with escalation of operational problems as they arise. It is a developmental post for someone moving into operational leadership, and it includes evening and weekend working on a compressed-hours basis. Applicants need prior primary care operations experience and GCSE English and Maths at grade C or above.
What the job involves
- Oversee daily operations of Enhanced Access and Enhanced Services to keep patient care running smoothly
- Monitor workflow and manage staffing so service levels meet patient demand
- Act as first point of escalation for operational issues and resolve them quickly
- Manage rotas for permanent and locum staff to ensure cover at all times
- Coordinate inductions and onboarding for new locum and permanent staff
- Support staff performance through coaching, guidance and feedback
- Monitor attendance, leave and compliance with contractual obligations
- Keep sites stocked with medical supplies, PPE and equipment, maintaining stock records and reordering
- Work with suppliers and internal teams to resolve supply issues promptly
- Drive continuous improvement to raise efficiency and patient experience
- Ensure compliance with health and safety, clinical governance and company policies
- Provide basic IT troubleshooting for site systems, hardware and software, and maintain operational records and reports
Qualifications
- English and Maths GCSE at grade C or above
Experience
- Proven experience in healthcare operations in primary care settings
- Experience managing locum and permanent staff rotas
- Familiarity with stock management and basic procurement processes
Skills & knowledge
- Strong organisational and time-management skills
- Excellent communication and leadership skills
- Excellent IT skills, including troubleshooting hardware, software, clinical systems and operational platforms
- Ability to work under pressure and resolve operational issues quickly
- Proficiency in MS Office, rota and stock management software and clinical IT systems
Other
- Proactive, solution-focused and hands-on approach
- Strong attention to detail
- Ability to work collaboratively across teams
- Commitment to delivering high-quality patient care
Nice to have
- Experience of working in an Enhanced Access service
- Degree, preferably in business or healthcare management
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Contact Details:
The Methodist Church in Britain Recruitment Team
