Operations Officer post within Integrated Care 24's Integrated Urgent Care Division, supporting NHS 111, Clinical Assessment Services and face-to-face services. The work centres on leading operational activity during shifts, overseeing queue management and performance, and responding to incidents and workforce pressures across teams. The role runs within a 24/7 operation and may require flexible working across locations depending on need. Experience in NHS, healthcare or urgent care is required, along with an enhanced DBS check.
What the job involves
- Provide visible operational leadership across service areas during shifts
- Support frontline operational teams and make informed operational decisions
- Oversee queue management and operational performance, escalating risks as needed
- Respond to service challenges, workforce pressures and incidents to maintain continuity
- Coordinate support for operational teams, Care Co-Ordinators and Navigators, deploying resources effectively
- Liaise with internal and external partners, including healthcare professionals, commissioning bodies and service providers
- Contribute to quality improvement initiatives and operational developments
- Ensure adherence to policies, procedures and regulatory requirements, supporting safeguarding and patient safety processes
Experience
- Experience working within NHS, healthcare or urgent care services
Skills & knowledge
- Strong leadership skills
- Strong communication skills
- Sound decision-making and calmness under pressure
- Relationship-building skills
- Organised, proactive and solutions-focused approach
- Ability to analyse information quickly and act appropriately
Checks & eligibility
- Proof of eligibility to work in the UK
- Satisfactory enhanced DBS disclosure
- References covering the most recent 3 years
What’s offered
- NHS Pension Scheme
- 25 days annual leave plus bank holidays (6.6 weeks)
- Enhanced bank holiday rates
- Enhancements for unsociable hours
- Enhanced maternity, paternity and adoption leave and pay
- Employee Assistance Programme with 24/7 counselling and occupational health
- Professional development opportunities
- Reward and discount platform, Blue Light Card and NHS discount schemes
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Operations Officer employer: The Methodist Church in Britain
Plymouth Community Homes is an exceptional employer that prioritises innovation and collaboration in driving technology and digital transformation. With a strong commitment to employee growth, we offer flexible working arrangements and a supportive work culture that encourages professional development and meaningful contributions to the community. Join us in shaping the future of our organisation while enjoying a rewarding work-life balance in a vibrant location.
Contact Details:
The Methodist Church in Britain Recruitment Team
