This relief Operations Controller post sits in the Security Services team at Oakpark Security Systems, part of Vertas Group, and runs from its Operations Control Room. The work centres on answering and actioning calls and emails, monitoring CCTV and alarms, and responding to incidents at client sites. Shifts mix days and nights, and the role covers for absent colleagues when call-offs arise. Candidates need a valid SIA licence and the right to work in the UK, with control room or helpdesk experience an advantage.
What the job involves
- Answer incoming calls into the Operations Control Room and action them as required
- Monitor and action emails in the centralised Operations Control Room mailbox
- Monitor CCTV cameras and alarms and respond in line with procedures
- Respond to incidents, escalating under procedure and reporting any beyond your experience to the Duty Manager
- Meet customer SLAs and provide security in line with each client's requirements
- Maintain control room systems such as TrackTik and Chase and produce detailed shift handover documents
- Use Lone Worker Monitoring and vehicle tracking systems to protect mobile and site-based colleagues
- Carry out daily equipment checks and escalate faults to the service partner or customer
- Compile daily, weekly and monthly reports and timely, high-quality incident reports
- Cover immediate call-offs with a suitably trained officer when the Operations Resourcer is absent, and assist the Operations Resourcer
- Act professionally and maintain effective relationships with clients, colleagues, suppliers and partners
- Complete training and comply with company policies on vehicles, equipment and PPE, and keep up professional development
Registration & licences
- Valid SIA licence relevant to the sector, displayed clearly on duty
Skills & knowledge
- Computer literacy with Microsoft Office and bespoke software packages
- Strong organisational and time-management skills to coordinate multiple priorities to tight deadlines
- Ability to follow detailed processes accurately
- Strong communication and customer service skills
- Ability to build and maintain relationships within a strong teamwork ethic
- Positive attitude and ability to handle pressure professionally
Checks & eligibility
- Right to work in the UK
Other
- Passion for security and customer service
Nice to have
- Experience in helpdesk, call centre or control room operations
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Contact Details:
The Methodist Church in Britain Recruitment Team
