This permanent full-time role at Guinness Property leads and supports a team of Planned Works Coordinators handling Awaab's Law cases. The core work is making HHSRS hazards in residents' homes safe promptly and keeping those residents informed at each stage. Hybrid working is offered, mixing office days with home working across a 40-hour week. Fit depends on experience leading teams in a fast-paced, customer-focused setting, plus scheduling software and subcontractor work.
What the job involves
- Lead and support a team of Planned Works Coordinators
- Manage Awaab's Law cases
- Ensure HHSRS hazards in residents' homes are made safe promptly
- Keep residents informed throughout the process
What’s required
Qualifications
- A level or equivalent
Experience
- Leading, managing, developing and motivating teams
- Delivering high-quality services in a customer-focused environment
- Working within agreed performance targets
- Developing services in consultation with customers and stakeholders
- Working with scheduling software
- Working with subcontractors
Skills & knowledge
- Strong organisational and time management skills
- Microsoft Word and Excel
- Working methodically, following procedures and recording data accurately
- Working in a fast-paced environment under pressure
- Building relationships with customers, stakeholders and subcontractors
Other
- Demonstrating the Guinness Behaviours
Nice to have
- Experience of the AccuServ job management system
- NVQ III or equivalent in Customer Services
What’s offered
- Hybrid working, blending office days with working from home
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Contact Details:
The Methodist Church in Britain Recruitment Team
