This management post sits at The Osmaston Surgery, a single-site urban general practice of about 12,000 patients. It covers day-to-day practice operations, line management of care navigation and admin staff, and HR work including recruitment, employee relations and payroll. It stands out for combining operational and people leadership in a digital-first practice on SystmOne, with CQC and QOF compliance. Applicants need prior operational or supervisory experience and a Level 4 management qualification or equivalent.
What the job involves
- Manage day-to-day practice operations, ensuring staff meet their responsibilities on time
- Line manage staff, ensuring adherence to policy and procedure
- Lead recruitment, including pre-employment checks and DBS
- Lead complex employee relations matters, including disciplinary, grievance, sickness, capability, redundancy, TUPE and appeals
- Oversee staff induction, appraisals and the practice and staff development plan, including training records
- Manage staff payroll, HR records and personnel files
- Implement systems to ensure CQC compliance
- Lead the management of the clinical system, IT security and information governance, resolving local IT issues
- Guide the team to reach QOF targets and oversee QOF administration
- Manage the complaints process and elevate where necessary
- Monitor HR KPIs, including recruitment, absence, turnover, employee relations and mandatory training, and identify trends
- Manage the Patient Participation Group and DNAs, including liaison on repeat offenders
Qualifications
- GCSE English and Maths, grade C or 4 and above
- Leadership or management qualification at Level 4 or above, or equivalent operational management experience
- Project management certification or equivalent demonstrable skills
Experience
- 1 to 3 years in an operational leadership or supervisory role
- Practical background in UK general practice, primary care networks or a similar NHS or healthcare setting
- Managing multidisciplinary, non-clinical or administrative teams
- Handling HR processes, including staff performance, rotas and recruitment
- Leading complex employee relations cases
Skills & knowledge
- NHS primary care structures, funding and GP contracts, including QOF and enhanced services
- CQC regulations and compliance frameworks
- Information governance, GDPR and patient confidentiality
- SystmOne and digital clinical tools
- UK employment legislation and HR best practice
- Equality, diversity and inclusion principles
Other
- Excellent communication, problem-solving and conflict resolution
- Leading, motivating and coaching a team, and prioritising workload and competing demands
Nice to have
- Knowledge of health and safety legislation relevant to the workplace
- Degree-level qualification or equivalent experience
- Experience of working in primary care
- Experience of working in a GP practice
What’s offered
- Protected time for CPD, training and team development
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Contact Details:
The Methodist Church in Britain Recruitment Team
