A clinical advisor post within the NHS 111 service run by DHU 111 (East Midlands) CIC, taking telephone calls from patients of all ages. The role centres on assessing callers with a wide range of clinical conditions using NHS Pathways, giving advice on self-care and referring them on to appropriate care. The work sits within a multi-disciplinary team and includes supporting Health Advisors, with flexible hours covering evenings, weekends and bank holidays. Applicants must be registered with the NMC as an adult nurse, or be a registered pharmacist or paramedic, with at least two years' post-registration clinical experience.
What the job involves
- Triage, assess and clinically validate calls from patients of all ages using NHS Pathways or other clinical decision support
- Give evidence-based advice, promote self-care and direct callers to suitable care across primary, secondary, community and emergency settings
- Provide clinical guidance to Health Advisors and other staff via the clinical advice line
- Negotiate and agree the appropriate course of action with patients
- Maintain accurate patient care records
- Support quality standards and performance levels for the NHS 111 service
- Take part in clinical governance, quality improvement and research and development, including raising incidents on Datix
- Recognise adult and child safeguarding concerns and report them to the appropriate agencies
- Take part in clinical supervision, performance reviews and mandatory training
- Mentor and coach Clinical Advisors and Health Advisors, including completing the NHS Pathways coaching course
- Maintain professional registration, clinical competence and continuing professional development
- Complete NHS Pathways training and maintain competence against the competency framework
What’s required
Qualifications
- NMC registration at sub-part 1 level, adult branch, or registered pharmacist or paramedic
- Recognised minor illness and injuries certificate
- Mentor or coaching qualification
Experience
- Minimum two years' post-registration clinical experience in a clinical setting
- Broad clinical knowledge and experience, including recent acute and/or primary care
- Experience of working independently
- Experience of working within multi-professional or multi-agency teams
- Nurse triage or telephone advice experience and competence
- Experience of working within primary care
Skills & knowledge
- Strong clinical decision-making and critical thinking under pressure
- Advanced communication and negotiation skills
- Ability to manage competing priorities autonomously under pressure
- Evidence of continuous training, learning and development
Other
- Flexibility to work evenings, weekends and bank holidays
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Contact Details:
The Methodist Church in Britain Recruitment Team
