The Urgent Care Practitioner post sits in the out-of-hours team at Primary Care 24, a not-for-profit NHS contractor, and can be salaried or bank. The core work is telephone assessment of patients' clinical need using clinical judgement and algorithms, plus filtering and escalating patients awaiting contact. Shifts run six hours on weekday evenings to midnight, with 24/7 weekend cover, and hours range from full-time to bank. Telephony triage experience, a clinical degree and three years' post-qualification experience decide fit.
What the job involves
- Assess patients' clinical need by telephone consultation, using clinical judgement and clinically based algorithms
- Prioritise patients on a Red Flag triage approach, including elderly, palliative and deteriorating patients, in line with service escalation plans
- Manage clinical demand with the Clinical Coordinator / Shift Manager to deliver safe care within agreed waiting times
- Review patients awaiting contact, filtering for signposting to more appropriate services to minimise clinical risk
- Liaise with the nominated medical and nursing leadership team to oversee and coordinate patients awaiting contact
- Escalate concerns and priority patients to the Clinical Coordinator or on-call teams
- Transfer patients safely between clinical dispositions and signpost them when clinically safe
What’s required
Qualifications
- Degree in clinical practice
- Clinical Examination and Diagnostics Level 6 or 7, or relevant telephony triage experience
Experience
- Extensive experience in emergency healthcare settings
- Significant expertise in clinical triage
- Minimum 3 years' post-qualification experience
- Experience in urgent care, primary care or a similar setting
What’s offered
- 27 days' annual leave pro rata, with previous NHS service counted
- NHS pension scheme
- Home working available after completing probation (salaried)
- Car fleet and home electronics schemes
- Cycle to work scheme
- Eligibility to apply for a blue light card
- Wellbeing package: doctor line, Westfield rewards, wellbeing support and gym discounts
- Bank shift bidding under the bank agreement
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Contact Details:
The Methodist Church in Britain Recruitment Team
