This fixed-term Integration and Resettlement Officer sits within the Integration and Resettlement Team, part of Warrington Borough Council's Communities and Wellbeing Services. The post centres on one-to-one case work with veterans and vulnerable adults facing debt, cost-of-living pressures, loneliness and emotional wellbeing needs, including referrals to other services. The caseload is mostly veterans, alongside group facilitation and volunteer development, and the role aims to strengthen links with local veterans support services. Sponsorship is not available, so candidates must already hold the right to work in the UK.
What the job involves
- Act as first point of contact for attendees facing immediate challenges such as debt, cost of living, emotional wellbeing and isolation
- Manage a caseload mainly of veterans and vulnerable service users with multiple, complex barriers
- Provide one-to-one support to help attendees address their individual barriers
- Build trusted relationships and make referrals to Council and external agencies, holding them to account for results
- Support groups run by the Integration and Resettlement Team and independent user groups, ensuring a warm welcome
- Develop, support and nurture volunteers so they can take full part in the service offer
- Build a thorough knowledge of the full service offer and the external Warrington support landscape
- Support the development of bespoke groups under the Team Manager's direction, focused on veterans and vulnerability support
- Promote the service and help achieve service-level key performance indicators
What’s required
Experience
- Experience of supporting others
- Experience of advocacy and advice and guidance
Skills & knowledge
- Calm under pressure and able to manage multiple priorities
- Able to support on a one-to-one basis and facilitate groups
- Able to converse at ease with customers and advise in accurate spoken English
Checks & eligibility
- DBS clearance
- Right to work in the UK, as sponsorship is not available
Nice to have
- Veteran status, which would help develop veteran-specific support
What’s offered
- Competitive salary
- 26 days annual holiday, rising to 31 after 5 years of service (pro-rata)
- Access to the competitive benefits package
- Access to the Health & Wellbeing Programme
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Contact Details:
The Methodist Church in Britain Recruitment Team
