This Head of Operations post leads the community and diagnostic services portfolio within a Care Group at Nottinghamshire Healthcare NHS Foundation Trust. The core is operational leadership: demand management, performance improvement plans and service transformation, plus system-facing projects such as Young Onset Dementia. It runs as a triumvirate with a Head of Patient Safety, Quality & Experience and carries on-call duties. Shortlisting turns on a Master's or equivalent experience and a Level 6 managerial qualification or equivalent experience.
What the job involves
- Provide day-to-day operational leadership for an agreed portfolio of services within the Care Group, jointly with the Head of Patient Safety, Quality & Experience
- Ensure patients have seamless, joined-up access to a care offer delivered through Safe, Effective, Caring, Responsive and Well-Led services
- Be accountable for governance, operational delivery, performance, financial decision making and transformation under the Trust's Performance & Accountability Framework
- Manage operational demand and lead performance improvement plans
- Lead the service development and transformation currently underway
- Lead and enable system-facing projects, such as Young Onset Dementia and MAS redesign, with the Associate Director of Operations
- Support wider development projects, including dementia admission avoidance, CRFD reduction through D2A work streams and process mapping
- Work within the triumvirate leadership model with the Head of Patient Safety, Quality & Experience and wider clinical leadership
- Work closely with the Associate Director of Nursing, Allied Health Professionals & Quality, Clinical Directors and Professional Lead for Psychology
- Undertake on-call duties
What’s required
Qualifications
- Master's level qualification or equivalent experience in the public or private sector, including NHS, social care, local government or the voluntary sector
- Level 6 or above relevant managerial qualification and/or equivalent experience
Experience
- Significant experience managing people, services and resources in the NHS, social care, local government or wider sectors
- Leading change, including workforce transformation, service improvement and cultural development
- Budget management, including financial planning, monitoring and reporting
Skills & knowledge
- Communication, negotiation and partnership working with patients, carers, stakeholders and partner agencies
- Identifying service redesign and transformational change aligned to strategic priorities and the Care Unit's long-term goals
- Leading, motivating and developing teams across clinical and operational settings
- Systematic problem solving and sound decision-making using multiple sources of information
- Highly organised, able to prioritise, delegate and manage competing demands
- Advanced IT skills, including Microsoft Office and key organisational systems
Other
- Commitment to the Trust's values and to equality, diversity and inclusion
- Frequent and sustained concentration for data analysis, strategic planning and report writing
- Ability to work on call and within an unpredictable pattern with frequent interruptions and urgent demands
What’s offered
- On-call payment
- In-house occupational health and staff counselling services
- Dedicated Health and Wellbeing team
- Employee-led staff networks, including EDI, Green Champions, Freedom to Speak Up, Health and Wellbeing and Menopause Champions
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Contact Details:
The Methodist Church in Britain Recruitment Team
