This is a receptionist post at Grange Park Surgery, part of The Parks Medical Practice, which serves 23,000 patients across four sites. The role is the first point of contact for patients by phone and in person, booking appointments, registering new patients and covering the front desk and general admin. The practice is a dispensing and teaching practice working with its Primary Care Network, and the post is 24 hours across four days with Tuesdays off. Fit turns on GCSE English and Maths at grade C or above.
What the job involves
- Be the first point of contact for patients by phone and in person
- Co-ordinate front desk duties and assist with general admin
- Greet callers, establish their needs and deal with them or direct them to the right person
- Book appointments on the computerised appointments system
- Answer the telephone politely and efficiently in line with practice guidelines
- Register patients, choosing the correct registration type and checking the paperwork is complete
- Action workflow requests promptly
- Check workflow regularly, with requests actioned once they are two weeks old
- Cover reception at the practice's other sites when and where needed
- Work with receptionists, dispensers and clinicians to provide good patient care
What’s required
Qualifications
- GCSE grade A to C in English and Maths
Experience
- Previous customer service experience
Skills & knowledge
- Good communication skills
- IT knowledge
Other
- Hard-working, committed and with a strong work ethic
Nice to have
- Experience of working in a GP practice
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Contact Details:
The Methodist Church in Britain Recruitment Team
