Events Operations Manager in Nottingham

Nottingham Full-Time On-site

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Events Operations Manager at Burgess Hall, the events venue run by Huntingdonshire District Council in St Ives, on a permanent full-time basis. The post runs the venue day to day, leading operational and hospitality teams and taking the lead on selected events from planning to delivery. The post is rota-based, with regular evening and weekend working, and also covers marketing and growing the venue's business. Right to work in the UK is required, with no sponsorship offered, and a DBS check follows appointment.

What the job involves

Run Burgess Hall day to day, ensuring events and functions are delivered safely and to high customer service standards
Oversee venue operations and coordinate event delivery
Lead and manage operational teams and staff
Oversee event schedules
Support hospitality services
Manage customer relationships
Ensure the venue is presented to an exceptional standard
Take the lead on selected events from planning to delivery, maximising customer satisfaction and commercial performance
Contribute to the marketing, promotion and growth of Burgess Hall
Identify opportunities to enhance services and attract new business
Support the ongoing development of services and facilities
Work rota-based, including regular evenings and weekends

What’s required

Experience

Experience supervising or managing teams in a hospitality, events or customer-focused setting
Experience in an events or hospitality setting

Skills & knowledge

Excellent communication and organisational skills
Building relationships with customers, colleagues, suppliers and stakeholders
Strong understanding of customer service, operational management and health and safety
Motivating teams and maintaining high standards
Sound decision making and proactive problem solvingAdapting quickly to changing priorities

Checks & eligibility