This Team Leader post sits in HMCTS National Services at Northampton CNBC, where two permanent roles lead teams handling court and tribunal administration and customer contact. The work centres on managing staff performance and workload so the team delivers administrative support and customer service to court users and stakeholders. Part-time, job-share and flexible patterns are considered, with at least 60% of working time in an office. Visa sponsorship is not available to first-time Skilled Worker applicants, so right to work must be confirmed.
What the job involves
- Make sure the team delivers business objectives through administrative support and customer service
- Manage team performance and attendance to achieve key performance outcomes
- Plan, allocate and manage team workload against local, regional and national priorities
- Lead, motivate and develop team members, and support their wellbeing
- Recognise success and champion reward and recognition
- Resolve difficult situations and problems swiftly and professionally
- Analyse performance data to make informed decisions and improve results
- Create a sense of purpose within the team
- Work as part of the management team at Northampton CNBC
- Travel occasionally to other sites for cover when needed
Experience
- Evidence of relevant experience in a 250-word application question and at interview
Skills & knowledge
- Lead, motivate, coach and develop others
- Strong organisational skills to prioritise, plan and allocate work
- Excellent communication and trusted relationships with internal and external stakeholders
- Managing difficult and challenging situations
- Confident analysing data to inform decisions
- Using IT and learning new systems
Checks & eligibility
- DBS Basic check
- Right to work in the UK, within Civil Service nationality rules
Other
- Office-based, customer-facing role in the UK only
What’s offered
- 25 days annual leave, rising to 30 after five years' service
- Option to buy or sell up to three days leave a year
- Public holidays plus one privilege day
- Choice of Civil Service pension schemes
- Leadership development and training
- Family friendly policies, including reduced hours and job share
- Paid paternity, adoption and maternity leave
- Flexible benefits, discounts and free sight tests for screen users
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Contact Details:
The Methodist Church in Britain Recruitment Team
