This is a permanent leadership post in HMCTS's Midlands region, running operations across the Crime jurisdiction. The post-holder turns national priorities into local plans, leads service delivery and builds teams through workforce planning and performance management. The work is customer-facing and office-based, with at least 60% of time in an office and occasional travel across the region, and the role supports the Deputy Head of Operations. Fit is judged on a Statement of Suitability, with interviews held in person.
What the job involves
- Lead service delivery, giving clear direction and coordinating activity to raise productivity and quality
- Translate national HMCTS and MoJ priorities into local plans with measurable results
- Manage performance and attendance, and build a culture of fair reward and recognition
- Develop high-performing teams by identifying development needs and running targeted growth plans
- Use workforce planning to build resilient, adaptable teams
- Manage resource allocation across operational areas
- Champion change and embed continuous improvement
- Build relationships with stakeholders at all levels, negotiating and influencing
- Use data-driven tools to identify trends and challenges and generate solutions
- Provide visible leadership across operational areas
- Support the Deputy Head of Operations to meet operational needs and performance objectives
- Foster a collaborative and inclusive culture and model inclusive leadership
What’s required
Experience
- Proven experience in a challenging operations or management role, with willingness to adapt and learn at pace
- Demonstrable people management and coaching experience, leading and developing teams to drive performance
Skills & knowledge
- Strong leadership, managing resource allocation and leading teams through change
- Confident, timely decision-making and resolving complex problems independently
- Using data-driven tools to identify trends and generate solutions
- Building relationships with stakeholders at all levels, negotiating and influencing
- Excellent communication that builds a collaborative and inclusive culture
- Working across the business to deliver local priorities and HMCTS and MoJ strategic objectives
Checks & eligibility
- DBS Basic check
- Eligibility under Civil Service nationality rules
Other
- Statement of Suitability of up to 500 words evidencing each essential criterion
- Written example of a programme of change you have led
What’s offered
- Annual leave of 25 days, rising to 30 after five years' service
- Scheme to buy or sell up to three days' leave each year
- Additional paid time off for public holidays and one privilege day
- Choice of Civil Service pension schemes
- Leadership development and training opportunities
- Employee-run networks and family-friendly policies
- Paid paternity, adoption and maternity leave
- Flexible benefits and discounts, plus free annual sight tests for screen users
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Contact Details:
The Methodist Church in Britain Recruitment Team
