A 12-month fixed-term community triage nurse post in the Norwich Triage Hub, the entry point to community services run by East of England Community Health and Care NHS Trust. The work involves assessing referrals from across Norwich, setting the priority of care and supporting patients by telephone. The role is mainly office-based, with clinical visits to homes or clinics, and the service runs seven days a week from 8am to 6:30pm, with some weekend working. Current NMC registration is required; triage experience is not, as full training is provided.
What the job involves
- Evaluate referrals, allocate them to the appropriate service and set the priority response
- Triage planned nursing visits and visits needing an urgent community response
- Assess, prescribe and deliver care packages for patients with long-term conditions, palliative care or rehabilitation needs
- Deliver clinical care to patients in their homes or in clinics
- Document triage notes to keep patient records complete and support audit
- Use IT systems to process referrals
- Support and coach patients by telephone
- Liaise daily with the public, health professionals and multi-agency partners
- Work within the integrated team to facilitate early discharge from hospital
- Work within the integrated team to prevent unnecessary hospital admission
- Work with health professionals and statutory and non-statutory agencies to provide a seamless service
Registration & licences
- Current NMC registration
Experience
- Experience working in a multidisciplinary team
- Experience of patients with multiple pathologies and delivering care plans to meet their needs
Skills & knowledge
- Excellent communication skills in written and verbal English
- Good observational and reporting skills
- Good time management
- Ability to manage stressful situations
- Tact, diplomacy, empathy and sensitivity
- Good interpersonal skills
Checks & eligibility
- Full UK driving licence, access to a vehicle and own travel arrangements
Other
- Own initiative and high motivation
- Flexible working to meet patient and service needs, including some weekends
- Ability to kneel, bend, stoop and work in cramped environments
- Ability to manoeuvre limbs of 5-6kg and patients using handling aids
- Pass occupational health fitness for full duties
- Commitment to safeguarding children and vulnerable adults
Nice to have
- Experience working in a community setting
- Knowledge of SystmOne
- Triage experience
What's offered
- Many training and learning opportunities
- Full triage training provided
- Development of enhanced assessment skills
- Clinical time delivering care in patients' homes or clinics
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Contact Details:
The Methodist Church in Britain Recruitment Team
