The post sits in the income team at Weaver Vale Housing Trust, a permanent role managing rent arrears for tenants on a set patch. The work is to deal with lower-level arrears, working alongside higher-level Rent Support Officers to reduce debt and help tenancies continue. The role is field-based and flexible, with a mix of office and home working and travel across the patch, so a full UK driving licence and access to a car are essential. A DBS check is also required.
What the job involves
- Manage lower-level rent arrears for current customers on a specific patch
- Work closely with the High Level Rent Support Officers to reduce arrears and protect the Trust's income
- Help sustain tenancies for customers at risk of falling into arrears
Qualifications
- Five GCSEs at grade 4-9 (A*-C) including maths and English, or NVQ Level 2 in a related subject, or equivalent
Experience
- Negotiating with members of the public to meet team and organisation targets
- Delivering excellent customer service adapted to different customers' needs
- Working to targets and deadlines and responding positively to performance feedback
- Working in a pressurised, fast-paced environment
Checks & eligibility
- Full current UK driving licence and access to a car
- DBS check
- Right to work in the UK
- Health questionnaire
Other
- Declaration of any current convictions under the Rehabilitation of Offenders Act 1974 with the application
- A private room to work from and a suitable internet connection for flexible working
What’s offered
- Annual leave of 24-29 days plus bank holidays, rising by a day a year over the first five years, pro rata for part-time
- Option to buy up to 5 extra days' annual leave each year
- 12% employer pension contribution with life assurance (minimum 2% employee contribution)
- Commitment to learning and development and transferable skills
- C.A.R.E hub discount and benefit platform
- Birthday day off during your birth month
- 24/7 Employee Assistance Programme with free counselling
- Free car park at the Gadbrook Park office
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Contact Details:
The Methodist Church in Britain Recruitment Team
