This permanent post sits within the Neighbourhood Management Team at Weaver Vale Housing Trust. The role delivers tenancy and neighbourhood management, focusing on preventing problems and resolving anti-social behaviour and tenancy disputes before formal enforcement is needed. Hours are 37 per week, worked flexibly, with a mix of office and home working. A full UK driving licence and access to a car are essential, and the post is subject to a DBS check.
What the job involves
- Deliver responsive, proactive tenancy and neighbourhood management to Trust customers, emphasising prevention and early intervention
- Resolve ASB and tenancy issues through a problem-solving approach that supports all parties to a sustainable outcome
- Build partnerships with customers, colleagues and local stakeholders to tackle neighbourhood concerns through a multi-agency response
- Use insight and customer feedback to identify concerns and develop medium and longer-term solutions for local Neighbourhood Plans
What’s required
Qualifications
- Three A levels or equivalent, or equivalent professional experience in social housing
Experience
- Achieving successful outcomes in managing ASB or other tenancy issues
- Working in a customer-focused environment
- Dealing with challenging situations and behaviour and resolving conflict sensitively
Skills & knowledge
- Current, detailed knowledge of best practice in tackling ASB and housing management issues
- Current knowledge of tenancy management legislation
Checks & eligibility
- Full UK driving licence and access to a car
- DBS check
- Declaration of any current convictions under the Rehabilitation of Offenders Act 1974, made within the application
- Right to work in the UK
- Evidence of essential qualifications
- Health questionnaire
Other
- A room to work from and a suitable internet connection
What’s offered
- Annual leave of 24 to 29 days, rising by one day a year over the first five years, plus bank holidays, pro rata for part-time
- Option to buy up to 5 additional days of annual leave a year
- Pension with 12% employer contribution (minimum 2% employee) and life assurance
- Access to the Trust discount and benefit platform, the C.A.R.E hub
- Support for ongoing learning and development
- Day off for your birthday, taken in your birth month
- One day's paid leave a year to support a charity or community group
- 24/7 Employee Assistance Programme with free counselling
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Contact Details:
The Methodist Church in Britain Recruitment Team
