The post is a receptionist, administrator and care navigator role across the three sites of Leigh Family Practice, which SSP Health owns and runs. The job centres on taking patient calls and visits, booking and amending appointments and home visits, passing clinical team messages to patients, and signposting people to services in the community. Shifts alternate between early and late patterns within a Monday to Friday, 8am to 6.30pm opening window, working alongside clinical and admin teams.
What the job involves
- Be the first point of contact for arranging patient appointments
- Deal with telephone, face-to-face and electronic patient enquiries
- Book and amend patient appointments and home visits
- Contact patients to pass on information from the clinical team
- Help patients access the practice's services and those available in the wider community
- Carry out general administrative duties within the practice
- Follow established processes, policies and procedures to deliver a high-quality service
- Deal efficiently and courteously with patient enquiries and bookings
What’s required
Qualifications
- GCSE grade A to C in English and Maths
Experience
- Experience of booking appointments
Skills & knowledge
- Good telephone manner
- Strong organisational skills
- Excellent communication skills
- Compassionate and friendly nature
- Ability to work in a busy, demanding environment with a range of people and professions
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Contact Details:
The Methodist Church in Britain Recruitment Team
