Primary Care Administrator in North East

Chastleton Medical Group, a GP practice serving around 10,500 patients, is recruiting for a newly created post that splits time between reception and clinical data administration. The work covers face-to-face and telephone patient enquiries, repeat prescription requests and patient registrations, alongside scanning and coding clinical correspondence into records using SNOMED. Cover across both teams is expected in a paperless practice that runs SystmOne. Candidates need GCSE English and Maths at grade 4 or C or above, or an equivalent.

What the job involves

• Handle patient enquiries face-to-face and by telephone, including complaints and concerns
• Process repeat prescription requests in line with practice procedures
• Register new patients and temporary residents
• Scan, code and file clinical correspondence into patient records, applying SNOMED coding
• Summarise patient notes and update electronic records
• Flag significant clinical information for GP review
• Handle incoming and outgoing correspondence, tasks and messages
• Support clinicians with administrative requests during surgery sessions
• Process payments for non-NHS services and reports
• Assist with audits and data quality improvement projects
• Cover within both reception and data teams when required
• Use SystmOne and other practice systems, keeping information confidential under GDPR

Qualifications

• Good standard of education, including GCSE English and Maths at grade 4 or C or above, or equivalent

Experience

• Experience working with the public in a customer-facing environment
• Experience of administrative work
• Good IT and computer skills
• Experience managing confidential information

Skills & knowledge

• Excellent verbal and written communication
• Strong attention to detail
• Organised, able to prioritise workload and meet deadlines
• Working accurately under pressure
• Professional telephone manner

Other

• Strong team-working skills
• Friendly, approachable and professional
• Flexible and adaptable
• Self-motivated, reliable and able to use initiative
• Committed to delivering excellent patient care
• Enthusiastic about learning new skills across multiple departments

Nice to have

• Experience working within General Practice or the NHS
• Knowledge of SystmOne
• Knowledge of SNOMED codingExperience in medical records administration
• Understanding of GP practice processes and procedures

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