This 12-month post sits in the Cardiology and Respiratory Investigation Units at County Durham and Darlington NHS Foundation Trust. The work centres on co-ordinating appointment systems for cardiology and respiratory diagnostics and leading a small administrative team. It is patient-facing, within a team of around 50 staff, with travel to other sites as service needs require. Candidates need NVQ level 3 in business administration or equivalent experience.
What the job involves
- Co-ordinate and maintain high-quality appointment systems for cardiology and respiratory diagnostic services
- Make best use of the resources available across these services
- Take a leading role within a small administrative team
- Help clinical services operate smoothly and efficiently
What’s required
Qualifications
- Minimum of 3 GCSEs at grade C or above, including English Language, or equivalent
- NVQ level 3 in business administration or equivalent knowledge and experience
Experience
- Experience of an administrative role in a challenging, constantly changing environment
- Experience of providing administrative support to a team
Skills & knowledge
- Organisational skills and ability to prioritise workload to meet deadlines
- Written and verbal communication, obtaining information and passing on confidential messages
- Courteous, accurate communication with staff, professionals and the public
- Day-to-day supervision of a section
- Word, Excel and Outlook, including analysing and presenting data in Excel
- Knowledge of Data Protection, Caldicott principles and patient confidentiality
Other
- Approachable and friendly
- Ability to travel to other sites as service requires
- Professional image at all times
- Flexible approach to work and adaptable to change
- Use of discretion and own initiative to resolve routine queries in line with departmental procedures
- Accurate transfer of data from one source to another
Nice to have
- Experience of hospital-based patient management systems
- Knowledge of medical terminology
- Supervisory experience
- Ability to train staff at all levels
- Knowledge of PRISM and EPR
- Knowledge of diagnostic waiting times and activity requirements
- Experience of working in an NHS environment
- Experience of audit and quality assurance programmes
What’s offered
- Learning and development opportunities
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Contact Details:
The Methodist Church in Britain Recruitment Team
