This Schools Desktop Support Analyst post joins the SRS Education Team, a shared ICT service supporting schools in Monmouthshire, Torfaen, Blaenau Gwent and Newport. The post provides first and second line desktop support to schools, escalating to third line where needed and working to service level agreement targets. The post is based across Newport primary schools, with SLA and project work set by service need. Enhanced DBS and Gwent Police vetting must be cleared before any offer is made.
What the job involves
- Provide 1st and 2nd line desktop support to schools across the region
- Escalate issues to 3rd line where necessary
- Meet and exceed SLA performance targets
- Provide support and advice to schools, communicating at different levels of understanding
What’s required
Experience
- Experience of desktop support
Skills & knowledge
- Good working knowledge of IT hardware and software
- Excellent communication style for schools with different levels of understanding
- Works both within a team and individually
Checks & eligibility
- Enhanced DBS check
- Gwent Police vetting
Nice to have
- Welsh language skills
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Contact Details:
The Methodist Church in Britain Recruitment Team
